Privacy Policy

CozyHaven LLC ("CozyHaven," "we," "us," or "our") operates the website cozyhaven.shop and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

• Name, email address, phone number, and billing/shipping address
• Payment information (credit card numbers are encrypted and processed by our secure payment processor — we do not store card numbers)
• Order history and purchase preferences
• Communications you send us

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address, browser type, and operating system
• Pages visited and time spent on each page
• Referring URLs and exit pages
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations, shipping notifications, and delivery updates
• Respond to customer service requests
• Send promotional emails and offers (you may opt out at any time)
• Improve our website, products, and services
• Prevent fraud and protect the security of our website
• Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Payment processors, shipping carriers, and technology providers who assist in our operations
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and serve relevant advertisements. You may set your browser to refuse cookies; however, some features of our website may not function properly as a result.

Types of cookies we use:

• Essential Cookies: Required for the website to function (cart, sessions)
• Analytics Cookies: Help us understand how visitors interact with our site
• Marketing Cookies: Used to serve relevant advertisements

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmitted through our website. Payment information is processed through PCI-DSS compliant payment processors. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order records are retained for a minimum of 7 years for accounting and legal purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at support@cozyhaven.shop.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at the information below.

9. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: support@cozyhaven.shop
• Phone: +1 (888) 269-2436
• Address: CozyHaven LLC, 2901 S Capital of Texas Hwy, Suite 200, Austin, TX 78746